Frequently Asked Questions

Ordering

How do I place an order?
Choose the desired product and add it to your shopping cart. Go to your cart and follow the steps to complete your order.

Can I change or cancel my order?
You can change or cancel your order within 1 hour of placement by contacting our customer service.

Payment

Which payment methods do you accept?
We accept iDEAL, credit cards (Visa, Mastercard, American Express), PayPal, and Arcifex gift cards.

Is it safe to pay online?
Yes, we use advanced encryption technology to secure your payment information.

Shipping

What are the shipping costs?
Shipping is free for orders over €50. For orders under €50, we charge €4.95 in shipping costs.

How long does delivery take?
Orders are delivered within 2-3 business days. This may take slightly longer during busy periods.

Can I track my order?
Yes, you will receive a track & trace code via email as soon as your order has been shipped.

Returns

How can I return an item?
Log in to your account, go to 'My Orders', select the item you wish to return, and follow the instructions.

Are there any costs associated with returning items?
No, you can return items free of charge. For more information on returns, click here.

When will I receive my refund?
Refunds are processed within 14 days of receiving the return shipment.

Product Information

How do I know if a product is in stock?
Product availability is displayed on the product page.

Can I reserve a product?
No, we do not currently offer a reservation option.

What should I do about missing parts?
In case of missing parts, you can contact our customer service; they will be happy to assist you.

Account

How do I create an account?
Click on 'Register' at the top of the page and follow the instructions.

I forgot my password. What should I do?
Click on 'Forgot password?' at the login screen and follow the instructions to reset your password.