Return Policy

At Arcifex, we maintain a customer-friendly return policy to ensure you have a positive shopping experience. Below you will find the details of our return policy:

General Return Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product. You will then be refunded the full order amount, including shipping costs. Only the costs for the return shipment from your home to our webshop are at your own expense. These costs are approximately €7.25 per package. Please consult your carrier's website for exact rates.

If you exercise your right of withdrawal, the product must be returned with all supplied accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to resell the product, we may pass on the depreciation of the product to you. So please handle the product with care and ensure it is well-packaged for return.

To exercise this right, you can contact us at contact@arcifex.nl. We will then refund the order amount due within 14 days of your return notification, provided the product has been received back in good order.

Return Process

1. Return Request:
   • Log in to your Arcifex account and go to the 'My Orders' section.
   • Select the order and the item you wish to return and click 'Return Request'.
2. Preparing Your Return:
   • Pack the item carefully to prevent damage during transport.
   • Include the return form, which you can download and print from your account.
3. Shipping:
   • Take the package to a post office or a shipping point of your choice.
   • Keep the proof of postage until the return has been processed.

Processing Returns

• Confirmation: Once your return has been received and inspected, you will receive a confirmation email.
• Refund: We will refund the order amount due within 14 days of your return notification, provided the product has been received back in good order. The amount will be refunded via the same payment method used for the purchase.
• Exchange: For exchanges, you can reorder the desired item via our website after you have registered your return.