Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first make any complaints known to us by emailing contact@arcifex.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Additionally, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.